Return & Replacement Policy – Tas Living

At Tas Living, we take pride in delivering premium-quality furniture to your doorstep. However, if you face any issues with your order, we are here to help. Please review our return and replacement policy carefully before placing an order.

 

✅ Eligibility for Return & Replacement

Requests must be raised within 7 days of delivery.

Return or replacement will be only accepted if:

The product is physically damaged or defective.

The issue is clearly visible in the mandatory unboxing video.

The product is unused and returned in original packaging.

 

🎥 Mandatory Unboxing Video Requirement

To be eligible for return or replacement, customers must record an unboxing video that shows:

1. The package being received and opened in one take (no cuts/edits).

2. Clear visibility of any damage or defect.

3. The product in its entirety, highlighting the issue.

> ⚠️ No return or replacement request will be processed without a valid unboxing video.

🔁 Replacement Terms

Replacement is subject to availability of stock.

If the same product is not available, we may offer:

An alternative product.

A refund or store credit, based on customer preference.

The replacement process will begin only after the returned item is received and inspected by our team.

 

💸 Who Pays for Return Shipping?

If the product is genuinely damaged/defective (as seen in the video), Tas Living will bear the return shipping cost.

If the return is due to any other reason (change of mind, size issue, etc.), the customer will bear the shipping charges.

 

📩 How to Initiate a Return or Replacement

Please email us at [support@tasliving.com] with the following:

Your Order ID

Reason for return/replacement

The unboxing video (via Google Drive, Dropbox, or email attachment)

Our team will respond within 48 business hours.

 

❌ Returns or Replacements Will Not Be Accepted If:

The request is raised after 7 days of delivery.

The unboxing video is missing, edited, or unclear.

The product is used or damaged due to customer mishandling.

The reason for return does not meet our policy criteria.