Refund Policy – Tas Living

At Tas Living, we value your trust and aim to provide the best post-purchase support. Our refund process is designed to be smooth, transparent, and fair — with customer protection as a priority.

💵 Eligibility for Refund

Refunds are applicable only if:

The product is found to be damaged or defective at the time of delivery.

A proper unboxing video is submitted showing:

The package being received and opened.

The damage clearly visible in one continuous, unedited video.

🕒 Refund Timeline

Once the unboxing video is verified by our quality team and the damage is confirmed, we will initiate the refund process.

Refunds will be processed within 15 business days from the date of video verification and approval.

> 🔄 Refunds will be made to the original payment method used during the purchase.

❌ Refund Will Not Be Issued If:

No unboxing video is provided.

The video is unclear, edited, or doesn’t show the full unpacking process.

The product is damaged after delivery due to mishandling or improper use.

The product is returned after being used or without original packaging.

📩 How to Apply for a Refund

1. Email us at [support@tasliving.com] with:

Order ID

Description of the issue
Unboxing video link (Google Drive, Dropbox, etc.)

2. Our team will verify the video and respond within 48 hours.

3. If approved, the refund will be initiated and completed within 15 business days.